If you’ve never heard of this concept, let me explain. The theory behind an upside down organizational structure is that a manager serves their employees, and not the other way around. The best thing a manager can do in this theory is make their employees’ jobs easier. That should be the first priority every day. The latest trends in business show that happy employees will treat your customers right. Focusing on the employee experience is much more fruitful than focusing on the customer experience.
In the article I’ve attached here, the author talks about the importance of humility, and makes reference to making the employee experience the focal point.
What are your thoughts? What are the flaws with this theory?
Servant Leadership Analysis 